Consumer business area
An attractive offering suited to consumers
The Consumer business area has a vision to be the first choice of our customers – and end consumers – for sustainable napkins and table covers. The business area operates in a market with cut-throat competition and offers a broad range of products and solutions that customers find appealing and that satisfy market demand for sustainable products. The business area creates long-term customer relationships through a culture that puts the customer front and center.
1,014
Net sales amounted to SEK 1,014 m (1,061).
40
Operating income was SEK 40 m (42).
4.0 %
The operating margin was 4.0% (4.0%).
THEME EXPERIENCE
“We will give our retail customers the best sustainable products but also the best service and collaboration to strengthen their position. Thanks to our long-standing experience in this category and in design, colors and shapes, we understand our customers and their challenges throughout the customer journey.”
Anna Lundqvist, Director Business Area Consumer
Customer segments
- Grocery sector
- Retail outlets
Digitalized solutions meet customer needs
Customer customization and digital solutions such as E-commerce are very important in the Duni Group’s business strategy. As retail continues to digitalize, the Consumer business area must also meet new needs and expectations from customers. One step toward a sharper focus on digital solutions is the Duni Group’s customer experience project in Switzerland, which was started to update and change the SAP system.
From plastic to fiber in 2020
We see an accelerated transition to an eco-profiled range in Consumer. The business area has aimed to phase out all single-use products made of virgin, fossil-based plastic from store shelves. This has now been implemented. Now there are environmentally friendly alternatives made of renewable fibers, such as wood, paper or bagasse.
Strong offering for private labels
The Consumer business area offers solutions for private labels. This enables retailers to effectively develop their product ranges in line with their branding strategies. The business area signed new key contracts in Germany and the Nordic region during the year.
P+D integrated into Consumer
The rapid changes in retail, including the consolidation of store chains, growing low-price chains and less focus on products that are not food, pose new requirements for the business area’s product range and positioning. In 2019, the integration of German Paper+Design into Consumer began, which changes the business area’s business model for the future. As of 2020, the business area will have a joint sales organization and a joint organization for categories and markets. As a result, we will have a better product range that combines the strengths of both brands while also making us more cost-effective.
New and stronger brand
Consumer is revitalizing its offering to the market in preparation for 2020. Now, the unique competitive advantages of both the Duni Group and German Paper+Design are being consolidated into a joint product range under a stronger brand name, Paper+Design by Duni.